Frequently Asked Questions

• Q. Can I purchase items not featured on the site?
• Q. When will my goods be delivered?
• Q. What information do you collect and why?
• Q. What do I do should I have a complaint?
• Q. I haven't received delivery of my goods
• Q. My product was received damaged
• Q. Wrong item received

Q. Can I purchase items not featured on the site?

A. Although we carry a comprehensive range of products in stock, we only feature a carefully selected range on the site. For any models not listed you can contact our Sales Desk on 01908 200417 and one of our operators will be happy to help. We can also specifically order models for you that we do not normally carry in stock.

Q. When will my goods be delivered?

A. UK mainland: Most stock orders are delivered within 2-3 working days from clearance of payment. To check the status of your order, contact our customer services on 01908 200417.

Q. What information do you collect and why?

A. When you place an order with hstscales.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number,security code and expiry date, your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.

Q. What do I do should I have a complaint?

A. Should you in any way feel dissatisfied with any part of our service then please contact us by telephone on 01908 200417.

Q. I haven't received delivery of my goods

A. If you have not received your order within the time-scale provided please contact our Sales Department 01908 200417.

Q. My product was received damaged

A. Please report any transport damages within seven days of receipt. Please note that we cannot help with any damage claims reported after seven days of receiving delivery. Please contact our Customer Services 01908 200417 and refer to the terms and conditions of sale.

Q. Wrong item received

A. In the unfortunate event of receiving an item other than originally ordered, contact the Customer Services within seven days of receipt 01908 200417.